1. Contracting party and business customer
The licensor and service provider is A1 Audit App, a sole proprietorship established in the Netherlands and registered with the Dutch Chamber of Commerce under KVK 42122780 and VAT ID NL005512205B05 (“A1 Audit”, “we”, “us”). General contact: info@audita1.com. Customer support: support@audita1.com. The business registration and address details can be verified through the Dutch Chamber of Commerce register using KVK 42122780.
Direct website subscriptions are intended for persons acting for purposes relating to a trade, business, craft or profession. The person accepting these terms confirms that they are authorised to bind the named organisation where they purchase for an organisation and that supplied business information is accurate. Mandatory rights remain unaffected where a purchaser legally qualifies as a consumer despite the intended professional-use scope.
2. Software is licensed, not sold
A1 Audit and its related materials are licensed, not sold. Subject to payment and continued compliance, each paid Windows or macOS device entitlement grants a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to install and use the applicable platform version on one active licensed device during the paid subscription term.
A Windows licence does not authorise macOS use and a macOS licence does not authorise Windows use. Android and iPhone/iPad access remain governed by the applicable app-store purchase and platform terms.
3. Permitted use
The customer may use A1 Audit internally for professional audit preparation, execution, documentation, reporting and follow-up. Authorised personnel may use the licensed installation on behalf of the customer. A licence may be moved only through the controlled planned-transfer or unavailable-device replacement process.
4. Licence restrictions
Except where mandatory law grants a non-excludable right, the customer must not:
- use one device entitlement on more than one active device;
- resell, rent, lease, sublicense, timeshare or operate A1 Audit as a service bureau;
- copy, redistribute or publish the software or proprietary templates outside normal authorised use;
- circumvent payment, licence, security or access controls;
- reverse engineer, decompile, disassemble or derive source code;
- remove ownership, copyright or security notices;
- use A1 Audit, its outputs or proprietary materials to create or train a competing product without written permission;
- use the software unlawfully, to infringe third-party rights or to process information without a lawful basis.
5. Account, device and security responsibilities
The customer is responsible for authorised account use, device security, operating-system updates, credentials, passkeys, exports and backups. The customer must promptly report suspected compromise, unauthorised access or payment misuse and must not share technical activation data or security secrets.
6. Professional and regulated-use boundary
A1 Audit is an assistive professional tool. It does not independently determine which law, regulation, standard, licence, procedure or validation requirement applies. It does not guarantee GxP compliance, validation status, certification, inspection success, regulatory acceptance, product release, quality approval or legal sufficiency.
The customer remains responsible for intended-use and validation assessment, current source documents, audit scope, evidence evaluation, grading, findings, conclusions, report approval, procedures, training and any regulated or business-critical decision. Generated reports are drafts and must be reviewed and approved by appropriately qualified personnel before reliance or issue.
7. Customer content and confidentiality
The customer retains responsibility for information entered, imported, attached, exported or shared through A1 Audit. The customer confirms that it has the rights and lawful basis required to use that content and must avoid providing confidential or personal information to support unless necessary and authorised.
Normal audit content is intended to remain locally stored on the customer’s device. A1 Audit is not the customer’s official archive, quality record repository or backup service.
8. Backups and local records
The customer must maintain appropriate exports and independent backups, verify those backups and preserve regulated records for the required period. A1 Audit will not intentionally delete, move or make local audit records read-only merely because of non-payment, cancellation, expiry or device-licence status.
Commercial desktop licence state governs the intended licence-gated desktop entry and capabilities. Access to and modification of an audit that already exists continues to follow the application's established user-role and audit-state permissions. This does not create a right to new paid capabilities after the applicable paid entitlement ends.
9. Updates, support and third-party services
A1 Audit may provide updates needed for security, legal conformity, supported operating-system compatibility or material defect correction. Continued use may require installation of important updates. Unsupported versions may lose online or licence-gated functionality where reasonably necessary for security or legal compliance.
A1 Audit relies on third-party infrastructure and services, which may include Cloudflare, Supabase, Stripe, email providers, Microsoft, Apple, Google and GitHub. Their outages, rules or account requirements may affect availability. Nothing in these terms excludes responsibility that applicable law assigns to A1 Audit for its own selection, configuration or use of providers.
10. Suspension
A1 Audit may suspend or restrict access where reasonably necessary because of non-payment after the paid term, material breach, fraud, abuse, licence sharing, security risk, sanctions, export controls, legal obligations or material risk to users, infrastructure or third parties. Where reasonably possible, notice and an opportunity to cure will be provided. Immediate action may be taken where delay would create material security or legal harm.
11. Termination and effect
The customer may stop the next renewal through the disclosed cancellation route. A1 Audit may terminate for an uncured material breach or where continued performance is unlawful or materially unsafe.
On expiry or termination, new licence-gated desktop capabilities may end or require renewed authorization. Existing local audits are not intentionally deleted or automatically converted to a global read-only state merely because the commercial entitlement ended; their access and editing continue to follow the established user-role and audit-state permissions. Provisions intended to survive continue, including payment, intellectual property, confidentiality, indemnity, liability, governing law and evidence-retention clauses.
12. Intellectual property
A1 Audit and its licensors retain all rights in the software, design, documentation, trademarks, proprietary templates and related technology. The customer receives only the rights expressly granted in these terms. Customer-owned audit content remains the customer’s content, subject to the limited processing needed to provide account, payment, security and support functions.
13. Warranty framework
To the maximum extent permitted by law, A1 Audit is provided on an “as available” basis. We do not promise uninterrupted, error-free or vulnerability-free operation, fitness for every customer environment or regulated purpose, or that every third-party service will remain available.
A1 Audit will provide the materially described functionality for supported versions and will address a confirmed material non-conformity within a commercially reasonable period by correction, workaround, replacement access or another remedy required by law. No oral statement or informal support response creates an additional warranty. Mandatory statutory rights remain unaffected.
14. Liability
Subject to mandatory law, A1 Audit is liable only for direct, foreseeable and demonstrably caused damage resulting from an attributable failure to perform the agreement.
Subject to mandatory law, A1 Audit is not liable for indirect, consequential, incidental, special or punitive damage; loss of profit, revenue, business, contracts, opportunity, anticipated savings or reputation; business interruption or production delay; recall, inspection, certification, remediation or regulatory-response costs; loss caused by customer content, instructions, configuration, unauthorised use or failure to review outputs; or data loss beyond reasonable restoration from the customer’s most recent usable backup or export.
Subject to mandatory law, A1 Audit’s aggregate liability arising from or relating to one agreement in any contract year is limited to the greater of: (a) the fees paid or payable under the affected subscription during the twelve months preceding the event giving rise to liability; and (b) EUR 1,000, subject to an overall maximum of EUR 10,000 per contract year.
The exclusions and limits do not apply to the extent prohibited by law, including where applicable fraud, intentional misconduct or conscious recklessness of A1 Audit’s management, death or personal injury, mandatory statutory product liability, or liability that cannot lawfully be limited under privacy or other mandatory law. A1 Audit does not represent that specific insurance coverage is in place unless separately confirmed in writing.
15. Customer indemnity
For business customers and to the extent permitted by law, the customer indemnifies A1 Audit against third-party claims, fines, costs and reasonable legal expenses arising from unlawful customer content or instructions, infringement of third-party rights by customer-supplied materials, unauthorised or unlawful use, the customer’s breach of confidentiality or data-protection duties, reliance on unreviewed outputs, use outside the documented professional-purpose boundary, or material breach of these terms.
This indemnity does not cover A1 Audit’s own fraud, intentional misconduct or liability that cannot lawfully be excluded.
16. Claims, mitigation and remedies
The customer must promptly notify A1 Audit of a suspected claim, take reasonable steps to limit damage, preserve relevant versions and evidence, and allow a reasonable opportunity to investigate and remedy the issue. Subject to mandatory limitation law, contractual proceedings must be started within twelve months after the customer became aware, or reasonably should have become aware, of the facts giving rise to the claim.
17. Export controls and lawful use
The customer must comply with applicable sanctions, export-control and trade laws and must not use, supply or make A1 Audit available where prohibited. A1 Audit may refuse or suspend service where required for compliance.
18. Changes
Material changes will be versioned and communicated before they apply. Changes do not retroactively replace the version accepted for an existing order unless required by law, necessary for security, or accepted by the customer.
19. Governing law and disputes
Dutch law applies, excluding conflict-of-law rules and, where applicable, the United Nations Convention on Contracts for the International Sale of Goods. The parties will first attempt good-faith resolution through written notice and a thirty-day discussion period.
Subject to mandatory law, the competent court in the district of The Hague, the Netherlands, has exclusive jurisdiction for business disputes. A1 Audit may seek urgent protective relief in another competent court where necessary to protect intellectual property, confidentiality or security.
20. General provisions
If a provision is invalid or unenforceable, the remaining provisions continue and the affected provision will be interpreted as closely as lawfully possible to its purpose. Failure to enforce a provision is not a waiver. The customer may not transfer the agreement without written consent, except as part of an approved business transfer where all obligations are assumed. A1 Audit may transfer the agreement as part of a restructuring, sale or transfer of the business, subject to continued protection of customer rights.
The Terms of Sale, order confirmation, applicable platform annex, Privacy Notice and referenced policies form part of the agreement. A negotiated signed agreement overrides these standard terms only where it expressly identifies the clause being replaced.