1. Consumer cooling-off period
Consumers who conclude an eligible distance contract normally have a statutory 14-day cooling-off period. The exact start date and any exception depend on the type of contract and applicable law. A1 Audit provides an online withdrawal function so a consumer can submit the request without giving a reason.
A1 Audit does not currently rely on an automatic waiver of the cooling-off period merely because the installer is downloaded or a licence becomes available. Any future early-performance/waiver design must first satisfy the specific prior-consent, acknowledgement and durable-confirmation requirements that apply to digital content or digital services.
2. Online withdrawal function
The customer supplies only the purchase email and a Stripe Checkout or invoice reference needed to identify the purchase. The server verifies that the reference belongs to that email, timestamps a private request and, when transactional customer email is enabled, sends a confirmation. Submitting a request does not make the browser an automatic refund or entitlement authority; the applicable legal treatment is reviewed against the verified purchase.
If the online function or email confirmation is temporarily unavailable, the customer may contact info@audita1.com or support@audita1.com. A technical outage does not remove mandatory consumer rights.
3. Cancellation of future renewal
Stopping the next automatic annual renewal is separate from withdrawing from a recent purchase. Once enabled for the account, future-renewal cancellation is available through My account / the Stripe Customer Portal. Cancellation normally takes effect at the end of the already paid annual term.
A1 Audit plans to send a renewal reminder 14 days before the scheduled annual renewal after customer transactional email delivery is enabled. The customer should keep the account email current.
4. Automatic charging and SEPA mandates
Automatic annual charging occurs only after the customer accepts the renewal and automatic-charge terms. Where SEPA Direct Debit is used, the customer separately accepts the Stripe-presented mandate. Removing a payment method or mandate does not by itself substitute for cancelling the subscription.
5. Pending or unsuccessful payments
A pending, processing, failed, cancelled or action-required payment does not create new paid access. Delayed payment methods are fulfilled only after authoritative server-side confirmation of success. If a renewal is not successfully paid by the end of the paid term, new licence-gated desktop capabilities may require a renewed or active registration; audits that already exist continue to follow the application's established user-role and audit-state permissions.
6. Duplicate, unmatched or incorrect charges
A confirmed duplicate charge, incorrect quantity, or successful payment without the corresponding subscription/licence state will be investigated and corrected. A failed, expired or cancelled Checkout Session does not create paid access.
7. Refunds and mandatory remedies
Where withdrawal law, digital-content/service conformity rules or another mandatory rule requires a refund, price reduction, correction, replacement or other remedy, that requirement prevails. Outside mandatory rights, any discretionary refund is assessed against the verified transaction, subscription state and circumstances.
8. Material non-conformity
Report a material failure promptly with the account email, platform, app version and reproducible details without unnecessary confidential audit content. A1 Audit may correct the issue, provide a workaround, reperform the affected service, restore appropriate licence state or provide another remedy required by law.
9. Device replacement
Replacing a licensed device is not a new purchase. The same paid licence is moved through the controlled transfer/replacement process. The old device identity is revoked and the replacement device becomes active only through the desktop licensing service.
10. Chargebacks and bank disputes
Customers may contact A1 Audit before initiating a chargeback so that duplicate, unmatched or incorrect charges can be investigated. A1 Audit may provide Stripe, a bank or card network with relevant order, acceptance, invoice, mandate, delivery and licence evidence when reasonably necessary to respond to a dispute.
11. Apple and Google purchases
Purchases made through Apple or Google remain subject to the applicable store billing, cancellation and refund process. A website transaction is not represented as an Apple or Google purchase.
12. Local audit records
Refund, cancellation, replacement, dispute or subscription expiry does not intentionally delete or move local audit records and does not, by itself, make an existing audit read-only. Access to and editing of audits that already exist continues to follow the application's established user-role and audit-state permissions. Customers remain responsible for appropriate exports and backups.
13. How to request review
For payment or refund questions that are not submitted through the online withdrawal function, contact info@audita1.com or support@audita1.com with the account email and relevant Stripe transaction/invoice reference. Do not send full card details, full bank-account numbers, passwords, private keys or unnecessary audit evidence.
14. Mandatory rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded.