Payment completed, access pending
Keep the Stripe receipt and sign in with the same verified business email used during purchase. Access is created only after server-side payment verification.
Wrong email used
Contact support before attempting another purchase. Include the business name, purchase date and Stripe receipt reference only.
No available device licence
Each purchased Windows or macOS device licence may be linked to one active installation at a time. Buy an additional licence for an additional device, or use the controlled replacement process when an old device has been replaced, lost, stolen or is no longer usable.
Old device after replacement
The replaced installation enters read-only recovery mode. Existing audits remain available for viewing and export. Creating, importing or modifying audits requires an active device licence.