A1 AuditGxP & Quality Audit Management

Passwordless sign-in, explained clearly

Set up your A1 Audit passkey without getting stuck.

A passkey lets you sign in using your fingerprint, face recognition or device screen lock. This guide explains what you need, where the passkey is stored, and exactly what to do when your phone shows Google Password Manager, Samsung Pass or Proton Pass.

Start with the checklist Choose your provider

The wording of Android buttons may differ slightly by phone model, Android version and language.

First, the simple explanation

What is a passkey?

A passkey is a secure digital sign-in key. You do not need to remember it or type it. Your phone or password manager finds the correct passkey and asks you to unlock it.

1

A1 Audit asks for your passkey

When you register or sign in, A1 Audit opens the secure passkey prompt provided by your operating system.

2

Your password manager supplies it

Google Password Manager, Samsung Pass or Proton Pass stores and retrieves the passkey you created.

3

You approve with device security

You confirm with a fingerprint, face recognition, PIN, pattern or device password. You are not sending that biometric information to A1 Audit.

Your fingerprint is not the passkey

Your fingerprint or face is only used by your device to confirm that you are allowed to use the saved passkey. Your biometric data stays with the device security system.

Preparation prevents most problems

Before you start

Check these items before opening the passkey setup in A1 Audit.

Use a trusted personal or assigned device

Do not create your passkey on a public, borrowed or shared phone.

Turn on a screen lock

Your device needs a PIN, pattern, password, fingerprint or face recognition.

Know your A1 Audit email address

Use the email address assigned to your active A1 Audit user. Check it carefully before continuing.

Have access to your email

A1 Audit may ask you to confirm a one-time email code during setup or recovery.

Choose one password manager

Decide whether you want to use Google Password Manager, Samsung Pass or Proton Pass.

Keep access to its account

Make sure you can still sign in to the related Google, Samsung or Proton account when you change devices.

Do not stop halfway through

After you approve the fingerprint, face or device-lock prompt, your password manager may still show a final Create, Save passkey or Confirm button. Complete that step and return to A1 Audit. The setup is complete only after A1 Audit confirms success.

Pick the option you recognise

Where should I save my passkey?

The best choice is normally the password manager you already use and expect to keep using.

Common Android choice

Google Password Manager

Good for people already signed in to Android with a Google Account and who want passkeys available across supported devices.

Open Google steps Samsung Galaxy choice

Samsung Pass

Good for Galaxy users who already use Samsung Pass and want the passkey stored in their Samsung Pass environment.

Open Samsung steps Independent password manager

Proton Pass

Good for users who already manage credentials in a Proton vault. Android passkey-provider use requires Android 14 or later.

Open Proton steps
Seeing more than one option? Choose deliberately. Later, A1 Audit must be able to find the passkey in the same enabled password manager and account.

Option 1

Google Password Manager

Recommended for many Android users who already use a Google Account on their phone.

Official Google passkey help

1. Check that Google is enabled for passkeys

  1. Open Settings on your Android device.
  2. Tap Passwords, passkeys & accounts. You can also search Settings for Password.
  3. Tap the password-manager name or open the provider list.
  4. Select or enable Google or Google Password Manager.
  5. Check that the correct Google Account is signed in.

The menu name may appear as “Passwords, passkeys and autofill” or similar on some Android devices.

2. Create the passkey from A1 Audit

  1. Open A1 Audit and start the passkey setup for your account.
  2. Enter or confirm your A1 Audit email address.
  3. Complete the email-verification step shown by A1 Audit, if requested.
  4. When Android asks where to save the passkey, choose Google Password Manager.
  5. Check the account information displayed in the prompt.
  6. Tap Create, Continue or the equivalent confirmation button.
  7. Unlock your device using your fingerprint, face recognition, PIN, pattern or device password.
  8. Return to A1 Audit and wait for its successful-setup message.

3. Sign in next time

  1. Open A1 Audit and select the passkey sign-in option.
  2. Select the A1 Audit account shown by Google Password Manager.
  3. Confirm with your device screen lock.

Option 2

Samsung Pass

For supported Samsung Galaxy phones using One UI 6 or later.

Official Samsung passkey help

1. Prepare Samsung Pass

  1. Make sure the Galaxy phone uses One UI 6 or later.
  2. Sign in to the Samsung Account you intend to keep using.
  3. Set up a screen lock and, where available, register your fingerprint or other supported biometric option.
  4. Open Settings.
  5. Tap General management.
  6. Tap Passwords, passkeys, and autofill.
  7. Tap Preferred service and select Samsung Pass.

2. Create the passkey from A1 Audit

  1. Open A1 Audit and start the passkey setup for your account.
  2. Enter or confirm your A1 Audit email address.
  3. Complete the email-verification step shown by A1 Audit, if requested.
  4. When the provider prompt appears, make sure Samsung Pass is selected.
  5. Tap Create and then complete the save passkey action shown by Samsung.
  6. Confirm using your fingerprint or device screen lock.
  7. Return to A1 Audit and wait for the successful-setup message.

3. Sign in next time

  1. Open A1 Audit and select passkey sign-in.
  2. Make sure the Samsung Pass account holding the passkey is selected.
  3. Tap the sign-in action and confirm with your device security.

Option 3

Proton Pass

For users who want the A1 Audit passkey stored in their Proton Pass vault.

Official Proton passkey help
Important Proton step

Tap “Save passkey” or “Confirm” when Proton Pass opens.

This action stores the digital key in your Proton Pass vault. It is not a request to purchase A1 Audit access or pay for a passkey. Proton states that passkey support is included in Proton Pass Free.

1. Check the Android requirements

  1. Use Android 14 or later. Proton states that earlier Android versions cannot use Proton Pass as the passkey provider.
  2. Install or update the official Proton Pass app.
  3. Open Proton Pass and sign in to the Proton Account you intend to keep using.
  4. Make sure your device has a secure screen lock.

2. Make Proton Pass the password and passkey app

  1. Open Proton Pass.
  2. Open Profile.
  3. Open Autofill and enable it.
  4. When Android opens its provider settings, select Proton Pass as the default password manager or preferred service.
  5. Optionally enable fingerprint unlock inside Proton Pass for easier access to the vault.

You can also search Android Settings for “Passwords”, “Passkeys” or “Autofill” and select Proton Pass there.

3. Create and save the A1 Audit passkey

  1. Open A1 Audit and start the passkey setup for your account.
  2. Enter or confirm your A1 Audit email address.
  3. Complete the email-verification step shown by A1 Audit, if requested.
  4. When Android asks where to store the passkey, choose Proton Pass.
  5. Proton Pass opens or displays its passkey prompt.
  6. Check the account information.
  7. Tap Save passkey, Confirm or the equivalent final save action.
  8. Approve with your device or Proton Pass security when requested.
  9. Return to A1 Audit and wait for the successful-setup message.

4. Check that it really saved

  1. Open Proton Pass.
  2. Search for A1 Audit or for the email address used during registration.
  3. Check that the saved item includes a passkey.
  4. Return to A1 Audit and test passkey sign-in.

Plan before you lose access

New phone, replacement device or lost phone

The correct route depends on where you saved the passkey.

Google Password Manager

Sign in with the same Google Account

On a supported new device, sign in to the same Google Account and enable Google Password Manager. Google may ask for the previous Android screen lock or Google Password Manager protection to unlock synchronised passkeys.

Samsung Pass

Do not assume the email alone restores access

Keep the original Galaxy phone available until you have confirmed a working route on the replacement device. A supported cross-device sign-in may use the original phone and a QR code.

Proton Pass

Sign in to the same Proton Account

Install Proton Pass, sign in to the same Proton Account, enable it as the passkey provider and verify that the A1 Audit passkey appears in the vault.

If your phone is lost

  1. Use the device provider’s official lost-device tools to locate, secure or erase the phone when appropriate.
  2. Try the same synchronised password manager on another trusted device.
  3. Use only the official A1 Audit recovery or reset route if the passkey cannot be recovered.
  4. Do not create an unrelated second A1 Audit identity unless authorised to do so.

Find the message you see

Troubleshooting

Open the matching item below and follow the checks in order.

No passkey window appears

Check that the device has a screen lock, the operating system and password-manager app are updated, and at least one password/passkey provider is enabled. Then close and reopen A1 Audit and restart the setup.

“No passkey available” or no A1 Audit account is shown

The passkey may be in another password manager or under another Google, Samsung or Proton account. Enable the provider used during registration and check that you are signed in to the same provider account.

Proton Pass appeared, but A1 Audit did not confirm success

Open Proton Pass and check whether the passkey was saved. If it is missing, repeat the setup and explicitly tap Save passkey or Confirm. Do not close the Proton prompt before the save action completes.

I accidentally closed or cancelled the prompt

Return to A1 Audit and start the passkey setup again. Complete every system and password-manager screen and wait until A1 Audit confirms success.

My fingerprint does not work

Use another device-unlock method offered by the phone, such as the PIN, pattern or device password. A passkey does not require fingerprint authentication when another secure screen-lock method is available.

I see several Google, Samsung or Proton accounts

Select the provider account that you intend to keep using and verify that the A1 Audit email shown in the passkey prompt is correct. Do not choose quickly without checking both identities.

Samsung Pass or Proton Pass is not offered

Open Android Settings and check Passwords, passkeys and autofill or the equivalent menu. Select the intended provider as the preferred service. For Samsung Pass, check One UI 6+. For Proton Pass, check Android 14+.

The passkey worked before, but not on my new device

Confirm that you are using the same password manager and the same Google, Samsung or Proton account. Then complete any provider-specific recovery or unlock check. If the original passkey is unavailable, use the official A1 Audit recovery route.

Plain answers

Frequently asked questions

Is my fingerprint the passkey?

No. The passkey is a digital credential. Your fingerprint is one way your device verifies that you may use it.

Does A1 Audit receive my fingerprint or face data?

No. The biometric check is performed by your device security. A1 Audit receives the result needed to complete authentication, not your biometric template.

Can I view or write down my passkey?

No. A passkey is not a code that you need to read, copy or memorise. Your password manager handles it.

Does “Save passkey” in Proton Pass mean I must pay?

No. It means save the digital credential in the Proton Pass vault. Proton’s official plan information lists passkey support on all devices as part of Proton Pass Free.

Can support ask me to send my passkey?

No. A legitimate support request should never ask you to send a passkey, provider password, device PIN, recovery code or biometric information.

Can I use a work phone?

Only when your organisation permits it and you understand who controls the device and password-manager account. Avoid temporary, shared or borrowed devices.

Why must I remember the password manager I selected?

Because A1 Audit asks the operating system for a valid passkey, and the enabled provider must be able to find the passkey you created. Using the wrong provider or account can make it look as though no passkey exists.

Checked against provider guidance

Official information sources

Provider menus and requirements can change. These official pages are the reference point for the instructions above.

Google: Sign in with passkeys Google: Manage passkeys Samsung: Create and use a passkey Samsung: Preferred service settings Proton: Use Proton Pass passkeys Proton: Set up Proton Pass on Android
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